What it sells
Enterprise AI agents.
Business model breakdown
Buyer: who owns the budget?
UnverifiedHead of Customer Service / CX, contact-center and digital leaders at large enterprises.
Trigger: what makes them buy now?
Scaling customer service with AI agents without blind spots; Parloa starts by uncovering the customer "Dark Journey".
Workflow: what inputs become what output?
Build, deploy and continuously improve voice and chat AI agents (Performance Flywheel); agents resolve queries in 12-52 seconds in demo and hand off to humans.
Economics: what it saves and how it charges
Parloa bears model token cost and provides consistent pricing; OBI case claims 99% routing accuracy.
Distribution: how it reaches customers
Demo-led ("Book a demo").
Funding history and coverage
| Round date | Stage | Amount | Investors | Source |
|---|---|---|---|---|
| 2026-01-15 | — | €310M | — | news.google.com |
Profiles summarize public reporting and company websites. Business-model notes are MaxBC's reading of that material, not confirmed facts; unknowns are left blank rather than guessed. Updated 2026-10-12.