What it sells
Collaborative ticketing that integrates into Teams and Slack
Business model breakdown
Buyer: who owns the budget?
UnverifiedDirector of operations or IT/HR leaders at Microsoft-365 or Slack companies.
Workflow: what inputs become what output?
Employees raise requests via Teams/Slack/web or the Gerald bot; tickets route through cross-department approval chains with SLAs, bot/AI steps and audit trails.
Economics: what it saves and how it charges
Flat monthly subscription per bundle with usage-based AI overages.
Distribution: how it reaches customers
Self-serve Get Started plus demo requests and Teams/Slack installs.
Funding history and coverage
| Round date | Stage | Amount | Investors | Source |
|---|---|---|---|---|
| — | Y Combinator Winter 2021 | — | Y Combinator | ycombinator.com |
Profiles summarize public reporting and company websites. Business-model notes are MaxBC's reading of that material, not confirmed facts; unknowns are left blank rather than guessed. Updated 2026-10-12.