What it sells
Risotto auto-solves IT support requests using AI
Business model breakdown
Buyer: who owns the budget?
IT leaders and IT managers (e.g. IT Lead at Hazel Health, Senior IT Manager at Jobber); also HR/finance/legal ops through multi-department ticketing.
Trigger: what makes them buy now?
UnverifiedGrowing internal support ticket queues of repetitive requests handled by lean IT teams.
Workflow: what inputs become what output?
AI agent in Slack/chat handles tier-1 requests, searches knowledge bases (Notion, Confluence), automates access provisioning and runbooks, escalates to the right agent with context, and turns resolved threads into KB articles.
Economics: what it saves and how it charges
Subscription; claims 55% of Gusto IT tickets auto-resolved, 11.7x faster resolution at Jobber, 79% lower average resolution time at ThoughtSpot, 70%+ autosolve potential.
Distribution: how it reaches customers
Demo-led (free demo, free 30-day pilot) with customer case studies and comparison pages vs Zendesk/Freshservice/Jira.
Funding history and coverage
| Round date | Stage | Amount | Investors | Source |
|---|---|---|---|---|
| — | Y Combinator Winter 2024 | — | Y Combinator | ycombinator.com |
Profiles summarize public reporting and company websites. Business-model notes are MaxBC's reading of that material, not confirmed facts; unknowns are left blank rather than guessed. Updated 2026-10-12.