What it sells
Customer service AI that resolves requests end-to-end.
Business model breakdown
Buyer: who owns the budget?
UnverifiedHead of customer service / CX at SMB to enterprise retailers, logistics, travel, utilities, insurance, banking.
Trigger: what makes them buy now?
UnverifiedRising ticket volume and support cost; want resolution not just deflection.
Workflow: what inputs become what output?
AI agent looks up the order, applies company policy and closes the ticket across chat, email, WhatsApp, voice; humans handle exceptions in one inbox; AI operator Nova configures and monitors quality.
Economics: what it saves and how it charges
Monthly platform plan plus per-resolution fee ($2 down to $1); unresolved tickets are free. Claims 10M+ tickets resolved; Beurer 90% resolution rate, DPD 30% efficiency gain.
Distribution: how it reaches customers
Free trial self-serve for Starter/Growth; demo-led sales for Business/Enterprise; 3,500+ integrations.
Funding history and coverage
| Round date | Stage | Amount | Investors | Source |
|---|---|---|---|---|
| — | Y Combinator Summer 2022 | — | Y Combinator | ycombinator.com |
Profiles summarize public reporting and company websites. Business-model notes are MaxBC's reading of that material, not confirmed facts; unknowns are left blank rather than guessed. Updated 2026-10-12.