What it sells
The AI Support Agent for Ecommerce
Business model breakdown
Buyer: who owns the budget?
UnverifiedHead of CX/support or ecommerce operations at DTC brands.
Trigger: what makes them buy now?
Rising ticket volume and slow response times; brands like FINN and Clove cite automating 45-70% of tickets.
Workflow: what inputs become what output?
AI agents plug into the existing helpdesk and handle WISMO, returns, refunds, cancellations, subscription changes and address edits end to end, plus pre-purchase Q&A widget and social DMs.
Economics: what it saves and how it charges
Pay per fully automated resolution on 12-month commitments; claims up to 89% automation, 63% cost savings and 3x ROI (Clove case study).
Distribution: how it reaches customers
Demo-led plus Gorgias app store origin; free CX audit lead magnet; case studies.
Funding history and coverage
| Round date | Stage | Amount | Investors | Source |
|---|---|---|---|---|
| — | Y Combinator Winter 2023 | — | Y Combinator | ycombinator.com |
Profiles summarize public reporting and company websites. Business-model notes are MaxBC's reading of that material, not confirmed facts; unknowns are left blank rather than guessed. Updated 2026-10-12.