卖什么
The modern, open source, self-hosted AI customer support platform
商业模式拆解
买家：谁掌握预算？
未核实Head of customer support or founder/ops lead at small to mid-size businesses (site cites 15,000+ businesses).
触发点：什么让他们现在购买？
未核实Support ticket volume outgrowing the team, or wanting an open-source/self-hosted alternative to Zendesk-style tools with an AI agent.
工作流：什么输入变成什么输出？
Captain AI supplies knowledge answers, reply suggestions, summaries, triage and team-written scenarios; cloud plan features and retention vary by tier.
经济账：省了什么，怎么收费？
Per-agent monthly SaaS: Hacker $0 (up to 2 agents, 500 conversations/month), Startups $19, Business $39, Enterprise $99 per agent/month, with AI "Captain" credits per tier (300/500/800); free self-hosted open-source edition.
渠道：怎么接触到客户？
Cloud has free signup, paid purchase links, a 15-day trial and dashboard billing upgrades.
融资历史与报道
| 融资日期 | 轮次 | 金额 | 投资方 | 来源 |
|---|---|---|---|---|
| — | YC 2021 冬季 | — | Y Combinator | ycombinator.com |
档案汇总自公开报道和公司官网。商业模式部分是 MaxBC 对这些材料的解读，不是已确认的事实；未知之处留空，不作猜测。 更新于 2026-10-12.