卖什么
Cloud Humans提供WhatsApp优先的多渠道AI客服、Cloud Chat及人工转接；资料整理、系统接入和持续校准服务以双方签订的范围为准。
商业模式拆解
买家：谁掌握预算？
未核实Heads of customer service / CX at fast-growing digital companies (Brazil).
触发点：什么让他们现在购买？
Support load from WhatsApp conversations growing; helpdesks built for tickets rather than real-time chat.
工作流：什么输入变成什么输出？
Centralise channels (WhatsApp-first), AI agents resolve cases and execute actions in client systems, handing the rest to human team; copilots assist agents.
经济账：省了什么，怎么收费？
Claims automation of up to 90% of tickets, 96% accuracy, 21 days average implementation; case studies show 70-76% of tickets resolved by AI (Conta Simples, Sólides, Insider).
渠道：怎么接触到客户？
Demo-led ("Agendar demonstração"); case studies; positions as WhatsApp-native alternative to international tools, partner/tech-provider status.
融资历史与报道
| 融资日期 | 轮次 | 金额 | 投资方 | 来源 |
|---|---|---|---|---|
| — | YC 2021 冬季 | — | Y Combinator | ycombinator.com |
档案汇总自公开报道和公司官网。商业模式部分是 MaxBC 对这些材料的解读，不是已确认的事实；未知之处留空，不作猜测。 更新于 2026-10-12.