What it sells
AI customer experience agents.
Business model breakdown
Buyer: who owns the budget?
UnverifiedCustomer experience / service and product leaders (testimonials from a CEO, VP Product, CPO and COO).
Trigger: what makes them buy now?
In-house support assistants hit a maintenance burden for multi-step workflows and user-specific actions (Ramp built its own in 2023 before moving to Sierra; reports 90% case resolution).
Workflow: what inputs become what output?
Upload SOPs, transcripts or describe the goal; Ghostwriter builds a multichannel agent connected to CRM/order systems that handles tasks like returns, insurance claims or mortgage origination; insights and automated monitoring then optimize it.
Economics: what it saves and how it charges
Outcome-based pricing: customers pay only when the agent achieves a specific valuable outcome.
Distribution: how it reaches customers
Demo-led enterprise sales with an expert agent-development team supporting deployments; deploys in weeks.
Funding history and coverage
| Round date | Stage | Amount | Investors | Source |
|---|---|---|---|---|
| 2026-05-04 | — | $950M | — | news.google.com |
Profiles summarize public reporting and company websites. Business-model notes are MaxBC's reading of that material, not confirmed facts; unknowns are left blank rather than guessed. Updated 2026-10-12.