卖什么
AI客户体验智能体。
商业模式拆解
买家：谁掌握预算？
未核实Customer experience / service and product leaders (testimonials from a CEO, VP Product, CPO and COO).
触发点：什么让他们现在购买？
In-house support assistants hit a maintenance burden for multi-step workflows and user-specific actions (Ramp built its own in 2023 before moving to Sierra; reports 90% case resolution).
工作流：什么输入变成什么输出？
Upload SOPs, transcripts or describe the goal; Ghostwriter builds a multichannel agent connected to CRM/order systems that handles tasks like returns, insurance claims or mortgage origination; insights and automated monitoring then optimize it.
经济账：省了什么，怎么收费？
Outcome-based pricing: customers pay only when the agent achieves a specific valuable outcome.
渠道：怎么接触到客户？
Demo-led enterprise sales with an expert agent-development team supporting deployments; deploys in weeks.
融资历史与报道
| 融资日期 | 轮次 | 金额 | 投资方 | 来源 |
|---|---|---|---|---|
| 2026-05-04 | — | $950M | — | news.google.com |
档案汇总自公开报道和公司官网。商业模式部分是 MaxBC 对这些材料的解读，不是已确认的事实；未知之处留空，不作猜测。 更新于 2026-10-12.