What it sells
Customer support tool purpose-built for companies that sell APIs
Business model breakdown
Buyer: who owns the budget?
Official docs identify support-tooling owner as usually a founder, customer-facing engineer or support/success leader.
Trigger: what makes them buy now?
Growing customer-team count, more than one support person or customers unable to use Slack Connect.
Workflow: what inputs become what output?
Embed authenticated team widget; token maps user to customer account; customer colleagues and vendor agents share conversation. Optional GitHub issue, Slack and Slack Connect integrations.
Economics: what it saves and how it charges
Seat-based pricing configured by sliders (internal messaging seats and customer-facing agent seats); hosted plan shows $0 per month at the default setting, with an open-source edition on GitHub.
Distribution: how it reaches customers
Self-service sign-up/get-started and developer integration docs, with optional demo; homepage calls autonomous triage coming soon.
Funding history and coverage
| Round date | Stage | Amount | Investors | Source |
|---|---|---|---|---|
| — | Y Combinator Winter 2022 | — | Y Combinator | ycombinator.com |
Profiles summarize public reporting and company websites. Business-model notes are MaxBC's reading of that material, not confirmed facts; unknowns are left blank rather than guessed. Updated 2026-10-12.