卖什么
Customer support tool purpose-built for companies that sell APIs
商业模式拆解
买家：谁掌握预算？
Official docs identify support-tooling owner as usually a founder, customer-facing engineer or support/success leader.
触发点：什么让他们现在购买？
Growing customer-team count, more than one support person or customers unable to use Slack Connect.
工作流：什么输入变成什么输出？
Embed authenticated team widget; token maps user to customer account; customer colleagues and vendor agents share conversation. Optional GitHub issue, Slack and Slack Connect integrations.
经济账：省了什么，怎么收费？
Seat-based pricing configured by sliders (internal messaging seats and customer-facing agent seats); hosted plan shows $0 per month at the default setting, with an open-source edition on GitHub.
渠道：怎么接触到客户？
Self-service sign-up/get-started and developer integration docs, with optional demo; homepage calls autonomous triage coming soon.
融资历史与报道
| 融资日期 | 轮次 | 金额 | 投资方 | 来源 |
|---|---|---|---|---|
| — | YC 2022 冬季 | — | Y Combinator | ycombinator.com |
档案汇总自公开报道和公司官网。商业模式部分是 MaxBC 对这些材料的解读，不是已确认的事实；未知之处留空，不作猜测。 更新于 2026-10-12.