What it sells
Automate support ops natively in Slack
Business model breakdown
Buyer: who owns the budget?
UnverifiedHeads of IT, support or service operations (site has IT service desk, HR service desk, customer support and RevOps solution pages); inferred.
Trigger: what makes them buy now?
Internal or customer requests already arrive in Slack/Teams/email and teams need ticketing, SLAs, approvals and AI deflection without moving users into a separate helpdesk; site claims up to 70% of issues resolved before reaching a human.
Workflow: what inputs become what output?
Pro lists SLAs, assignments, escalations/approval requests, knowledge sync and two-way external ticket sync; advanced automation builder is listed under Enterprise.
Economics: what it saves and how it charges
Lemonade case reports roughly 40% automatic resolution across internal teams after almost a year live. This is a vendor-published customer claim, not independently measured savings or a universal resolution rate.
Distribution: how it reaches customers
All plans advertise a 14-day free trial, accessed through a demo; monthly, annual and multi-year contracts are possible.
Funding history and coverage
| Round date | Stage | Amount | Investors | Source |
|---|---|---|---|---|
| — | Y Combinator Summer 2022 | — | Y Combinator | ycombinator.com |
Profiles summarize public reporting and company websites. Business-model notes are MaxBC's reading of that material, not confirmed facts; unknowns are left blank rather than guessed. Updated 2026-10-12.